All products sold on ToGetKey are digital. This includes game keys, gift cards, and software licenses delivered online.

After completing your purchase, your order is delivered digitally. There is no physical shipping involved.

Most digital orders are delivered instantly after checkout. Delivery time can vary depending on the suplier.

After your order is completed, you key will be sent directly to your email. Check your email, including spam folder, in case your order details were sent there.

Please review the product page carefully before purchase. Make sure the platform, edition, region, language, and activation requirements match your account and device.

The product page should clearly show the platform the item is intended for, such as Steam, Xbox, PlayStation, Nintendo, Epic Games, or another launcher or service.

Not always. Some products may include region-specific or country-specific restrictions. Always check the product details before placing your order.

Yes, in most cases DLCs, expansions, and add-on content require the base game in order to work. Always review the product description before purchase.

Please check the system requirements listed for the product before buying. Your device must meet the game or software requirements for proper use.

Activation depends on the platform and product type. Always redeem your code on the correct account and platform, and review any region or edition restrictions before activation.

Steam
Open the Steam client and sign in to your Steam account. In the top menu, select Games → Activate a Product on Steam, then follow the on-screen instructions and enter your key. If Steam shows a duplicate key error, the key cannot be registered again and you need to contact the retailer that sold it to you.

Xbox
Sign in to the Microsoft account you want to use, then redeem the code on your Xbox console, Windows device, or mobile device using Xbox / Microsoft redemption tools. Make sure the code matches your Microsoft account region, because region mismatch can prevent redemption.

PlayStation
Redeem your voucher through PlayStation Store on PS5, PS4, the PlayStation App, or online. Enter the 12-digit code carefully and redeem it on the correct PSN account. The voucher must match your account region, and redeemed content or wallet funds cannot be transferred to another account.

First, double-check that you are redeeming the key on the correct platform and in the correct region. If the issue continues, contact support and include clear screenshots of the error message.

Please review your order carefully before completing checkout. If you purchased the wrong item, contact support as soon as possible and refer to the applicable store policies.

First, check whether the order is still processing and review your email inbox and spam folder. If your order has not been delivered after a reasonable time, contact support with your order details.

Some gift cards and wallet codes may only work in specific countries, stores, or account regions. Always check compatibility details before purchase.

Pre-order delivery timing can vary depending on the product and release schedule. In many cases, delivery happens on or around the official release date rather than long in advance.

Yes. All products sold on ToGetKey are delivered digitally.